Business & Marketing products, SWOT analysis notes on supporting IPhone products

Ashton Deroy supporting Iphone products since 2015

Written by Ashton Deroy, independent comm tech supporter. Apple’s value as a company has moved to the trillions. In 2014-2016 I worked in the communications technology field in cellular company call center outsourcers. This is where I would have serviced Iphone’s in my professional career from the customer service perspective. This post outlines a SWOT analyis on Iphone Product support.

This product is designed to do two things.

  1. Create desire with high quality mobile technology.
  2. Be so sleek consumers take out credit with their provider just to owe them on the purchase for the phone.

Strengths in servicing an IPhone

  • User friendly visual medium. It makes it very easy to navigate the customer.
  • There is a basic understanding of common use errors.
  • Easy to use collaborative network applications such as voter database used when I volunteered for the Liberals in 2018.

Click the image below to read

“Why Canadian cell phone bills are among the most expensive on the planet?” by Tristin Hopper, National Post Published September 18th 2017

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Weaknesses in servicing the IPhone Customers don’t understand the asset’s tab

  • Customers’ don’t understand their service contracts
  • Customers’ pay way over the average cost of a phone which creates an unrealistic service expectation
  • Customers do not understand their complicated technology which surpasses the function of even their own brain. 

Opportunities to improve I-Phone Service

  • The more readily available video tutorials & promoted support lines the better.
  • Creating specific comprehensive readily available I-Phone training lectures.
  • Creating a list of recommended apps available for customer’s use purposes to index the level of safe use for an app. Publications should be encouraged to review apps with even more User experience depth. 

Threats to I-Phone customer service

  • Not experienced agents mess up IPhone supports due to complexity.
  • Complicated network troubleshooting leading to difficult use on WiFi use in certain environments. For example poor WiFi/Cellular signals or working with an older homes built not to consider network infrastructure. 
  • Product Devalued after other company’s launch similar Smartphones are available at lower market costs. 

I-Phones are technologically intriguing products that lead the industry, but how long can the success last with Android continuing their innovation? What will happen in the North American Market as consumers shift to the use of used electronics, eco-friendly & fair trade companies? One has to think these changes will leave Apple out in the dust when the value of the company eventually decreases due to lack of market sustainability.  What are SWOT Analysis shows?

It  shows that Apple Products have perceived customer value. However may have to go to extreme lengths of leveraging credit to purchase the products. Once the demand for credit decreases so to should the demand on high cost cellular products. Ultimately it is my feeling that these phones offer more value than consumers require from their telephone service which will make consumer eventually want a simpler option.  

This could possibly lead to the loss of momentum in Apple products when the company eventually retracts from the market. A Trillion dollars in market value can not be retained especially as the North American Markets move to Conservative ideological economic values which are used to reduce debt in both Business to Business & Business to consumer markets. 


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Should I quit my job to manage my online store?

Most Shopify users may as well be making minimum wage to under minimum wage. Only the smallest percent of survey Entrepreneur drop shippers make a killing.

Sorry to burst your bubble but this is not the time to be an online Entrepreneur. Sadly I think the time you wanted to get on and off the ride was from 2012-2015. Factoring in things such as the Facebook + YouTube Algorithm changes, the fact most stores sell want-based products & the percentage of people selling branded merchandise without proper licensing. This will not likely be how you make your living.

Should you quit your job for the drop shipping lifestyle? Absolutely not, you should keep your job and invest your income. Also, hire a content manager for when you are working. Someone to sign up email contacts, create content and get your brand noticed on the web because it is not easy anymore. 

It is time to unload the truth on you. You became a drop shipper because you thought eCommerce would be an easy job. Why wouldn’t you think eCommerce is easy? That is what Shopify told you. Only to realize the market is cluttered, Facebook is screwing with your business & the customers don’t buy expensive products. 

 

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Shopify’s allegedly false claims about easy sales. Picture from Ampercent

 

To unlicensed merchandise sellers in North America. There are now a variety of ways to report you for selling copyright merchandise, but you want to still take these stupid risks? Have someone do a risk analysis for you and you should be able to see that ripping off and reselling someone else’s intellectual property is not very smart. Even if you see Asian suppliers or stores doing it, you don’t do it! The Asian market is different and therefore follows different regulations for operating their creative businesses. 

Now you know the truth about the drop shipping business. This is not your new career or your pathway to millionaire status. These are want-based stores, balancing on the balance beam of regulations & advertisers have been lying on behalf of Shopify to say selling goods on Facebook is easy. Do not quit your job to sell stuff on Shopify unless you want to starve. 

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Get real results with your digital marketing efforts. Call 647-850-6802 Or email me at admin@ashtonderoy.ca

Podcast in Public, Episode 3, Our best outlying podcasts

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Alana Skye & Diana Skye are in the best of our outlier podcasts. These are either too personal, too weird or too funny. We combined three separate audio files for this show. We do hope you enjoy it! 🙂

Check out our hub at Ashtonderoy.ca , We get in trouble a lot more there. T

The first part of this is a letter to Diana Skye about dating advice.

From Geoff to Diana

Then Alana Skye discusses being Diana’s long lost sister & then we have a funny inaccurate conversation about Multi-level marketing. Click the Sound cloud track below, we remastered the tracks on Audacity. 

We need $$ to keep this project going. For $15 we can have you on a 3 minute sponsorship spot on our show.

Too funny, too weird or too personal
Alana Skye, Ashton Deroy & Diana Skye get too weird, too personal and too funny!